Customer service training 101 : quick and easy techniques that get great results
Evenson, Renee, 1951-2010
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Revised and updated to meet the challenges of a new service landscape, this edition presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips.
Main title:
Customer service training 101 : quick and easy techniques that get great results / by Renee Evenson.
Author:
Edition:
2nd ed.
Imprint:
New York : AMACOM ; London : McGraw-Hill [distributor], 2010.
Collation:
224 p.
Notes:
Previous ed.: 2005.
ISBN:
9780814416419 (pbk)
Language:
English
BRN:
739860
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