Say it right the first time
Malandro, Loretta2003
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Language is the single most powerful tool leaders can use to affect the people around them. This work is not only filled with killer communication techniques and strategies, it is also a toolkit for managers, using powerful scripts, phrases, and key words.
Main title:
Say it right the first time / Loretta Malandro.
Author:
Imprint:
New York ; London : McGraw-Hill, c2003.
Collation:
xii, 289 p. ; 21 cm.
Notes:
Includes index.
ISBN:
9780071408615 (pbk)
Dewey class:
658.452
Language:
English
BRN:
397776
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